Shipping Policy
The Gadget Canada shipping policy below explains where we ship, what shipping costs and how long delivery takes. If you have a question that isn’t answered here, email support@gadgetcanada.ca and we’ll reply within 1 business day.
Gadget Canada shipping policy at a glance
| Topic | Policy |
|---|---|
| Where we ship | Addresses in Canada only |
| Standard shipping | $14.99 |
| Free shipping | Orders over $99 |
| Order processing | 1–2 business days |
| Delivery time | 3–7 business days, depending on province |
| Sales tax | Calculated at checkout based on your shipping province |
Where we ship
We ship across Canada only. We don’t ship to addresses outside Canada, and checkout accepts Canadian shipping addresses only.
Shipping costs
Standard shipping is a flat $14.99 per order. Orders over $99 qualify for free shipping automatically, with no code needed. The free shipping threshold is based on your order subtotal before tax, after any discounts are applied. For example:
- A pair of earbuds priced at $79.99 is below the threshold, so standard shipping of $14.99 applies.
- A smartwatch priced at $149.99 is over $99, so it ships free.
- Two items that add up to more than $99 together also ship free.
The shipping charge is shown at checkout before you pay. Where sales tax applies to shipping, it’s included in the tax calculated at checkout.
Order processing times
Orders are processed in 1–2 business days. Business days are Monday to Friday, excluding statutory holidays, so an order placed on a Saturday begins processing on Monday. During processing, we confirm your order details, pack your items and hand the parcel to the carrier.
Delivery times
Once your order has shipped, delivery takes 3–7 business days depending on your province. Put together, if you order on a Monday, you can generally expect delivery between that Friday and the Friday of the following week. Delivery times are estimates: severe weather, peak holiday periods and carrier disruptions can occasionally cause delays. If your order is taking longer than expected, email us with your order number and we’ll look into it.
Tracking your order
You can check the status of your order at any time on our order tracking page using your order number and the billing email address you used at checkout.
Getting your address right
Please double-check your shipping address before placing an order, including any apartment, suite or unit number and buzzer code. If you notice a mistake, email us right away with your order number. We can usually update the address if the order hasn’t shipped yet, but once it’s with the carrier, changes may not be possible.
TVs, refrigerators and large appliances
Large items ship across Canada under the same processing and delivery timelines. Before ordering a TV, refrigerator or washer-dryer, please:
- Check the product dimensions against your space and every doorway, hallway, stairwell and elevator on the way in.
- Review the electrical requirements on the specification sheet.
- Plan for help to move and unpack heavy items once they arrive.
- Email us before ordering if you have questions about delivery to your home, such as stairs or building access.
Damaged, missing or lost parcels
When your order arrives, check the packaging and contents as soon as you can. If a parcel arrives damaged, or an item is missing, take clear photos of the box and the product and email us promptly with your order number so we can work with you on a solution. If tracking shows your parcel as delivered but you can’t find it, check with neighbours and your building’s mailroom or front desk first, then contact us.
Taxes
Prices on our site are shown before tax. GST, HST, PST or QST is calculated at checkout based on your shipping province, so you’ll see your full total before you pay.
Related policies
To send back an unused item, see our returns and refunds policy. For defects, see our warranty. Still have questions? Contact our team.