Contact Us
Need help with an order, a return or a product question? The best way to contact Gadget Canada is by email, and you can expect a reply within 1 business day.
How to contact Gadget Canada
- Email:support@gadgetcanada.ca
- Hours: Monday to Friday, 9:00–17:00 Eastern Time (ET)
- Reply time: within 1 business day
- Phone: we don’t offer phone support yet, so email is the fastest way to reach us.
Messages sent in the evening, on weekends or on statutory holidays are answered on the next business day. We’re happy to help before you buy, too: if you’re comparing models, checking whether a phone suits your carrier or measuring for a TV or appliance, send us your question and we’ll help you find the details on the specification sheet.
Help us help you faster
Including a few details in your first email means we can usually solve things in one reply:
- Your order number, if you’ve already placed an order.
- The product name, and for phones, the carrier you plan to use.
- For a damaged or defective item, a short description of the problem plus clear photos or a short video.
- For TVs and large appliances, the measurements or installation question you have in mind.
Find answers right away
Many common questions are covered in our frequently asked questions. Delivery costs and timelines are explained in our shipping policy, and our returns and refunds page explains how to send back an unused item within 30 days from delivery. To check on an order, use the order tracking page, and if something stops working, see our warranty for how to make a claim.