Gadget Canada Privacy Policy: How We Protect Your Data

Last updated: September 30, 2026

This Gadget Canada privacy policy explains how [Legal business name] (“Gadget Canada”, “we” or “us”) collects, uses, discloses and protects personal information when you visit gadgetcanada.ca or shop with us. We follow the fair information principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, the Act respecting the protection of personal information in the private sector, as amended by Law 25.

Who is responsible for the Gadget Canada privacy policy

[Legal business name], located at [Business address], is responsible for the personal information under its control. Our person in charge of the protection of personal information (Privacy Officer) is [Privacy officer name]. You can reach the Privacy Officer by email at support@gadgetcanada.ca (subject line: “Privacy”) or by mail at [Business address].

Personal information we collect

We collect only the information we need for the purposes described below:

Contact and account details: your name, email address, phone number if you provide one, and account login details if you create an account.
Order details: billing and shipping addresses, the products you buy and your order history.
Payment details: card payments are processed by our payment processor, [Payment processor]. We do not store full card numbers on our website.
Communications: messages you send us, including information and photos you share for returns or warranty claims.
Reviews: product reviews you choose to post, which are limited to verified buyers.
Technical information: your IP address, browser and device type, and pages viewed, collected through cookies and similar technologies. See our cookie policy.

Why we use your information

To process, ship and deliver your orders, and to calculate sales tax based on your shipping province.
To provide customer support and handle returns, refunds and warranty claims.
To manage your account, if you have one.
To prevent fraud and keep our website secure.
To meet legal, tax and accounting obligations.
With your consent, to send marketing emails. Every marketing email includes an unsubscribe link, as required by Canada’s Anti-Spam Legislation (CASL).
With your consent where required, to understand how our website is used so we can improve it.

If we want to use your information for a new purpose, we’ll ask for your consent first unless the law allows otherwise.

Consent

We ask for your consent when we collect personal information, in clear and simple terms, for specific purposes. Some consent is implied: when you place an order, we need your address to deliver it. For marketing emails and non-essential cookies, we ask for express consent. You may withdraw consent at any time, subject to legal or contractual limits, and we’ll explain any effect this may have, such as being unable to complete an order without a shipping address. Our website isn’t directed at children, and we don’t knowingly collect personal information from anyone under 14 without a parent’s or guardian’s consent.

How we share information

We don’t sell your personal information. We share it only as needed with:

Service providers that help us run the store, such as our payment processor, shipping carriers, website hosting, email delivery and [Analytics provider, if any]. They may use the information only to provide their services to us and must protect it under contract.
Professional advisers, such as accountants and lawyers, under a duty of confidentiality.
Government or law enforcement authorities, when required or permitted by law.
A buyer or successor, if our business is sold or reorganized, subject to appropriate safeguards.

Storage outside Canada or Quebec

Some service providers may store or process personal information outside your province or outside Canada, including in the United States. When this happens, the information may be subject to the laws of that jurisdiction. Before communicating personal information outside Quebec, we assess whether it will be adequately protected, as Quebec law requires.

How long we keep information

We keep personal information only as long as needed for the purposes above or as required by law. For example, transaction records are generally kept for six years to meet Canadian tax requirements. When information is no longer needed, we securely destroy it or anonymize it.

How we protect information

We use physical, organizational and technical safeguards appropriate to the sensitivity of the information, such as access limited to people who need it, secure connections for checkout, and contractual protections with service providers.

Privacy incidents

If a privacy breach creates a real risk of significant harm, or a risk of serious injury under Quebec law, we’ll notify affected individuals and the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec, as required. We keep a record of privacy incidents.

Your rights

Access the personal information we hold about you and ask how it has been used and shared.
Ask us to correct information that is inaccurate or incomplete.
Withdraw your consent, as described above.
If you live in Quebec, you may also request your computerized personal information in a structured, commonly used technological format; ask us to stop disseminating your information or to de-index it where the law allows; and be informed if a decision about you is made exclusively by automated processing.

To make a request, email the Privacy Officer. We may need to verify your identity, and we’ll respond within 30 days.

Complaints

If you have a concern, please contact our Privacy Officer first so we can try to resolve it. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Quebec, the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed, and we’ll give notice of significant changes on our website.