Frequently Asked Questions
This Gadget Canada FAQ answers the questions we hear most about ordering, payment, shipping, sales tax, returns, warranty coverage, used devices and product compatibility. The short version: we ship across Canada only, standard shipping is $14.99 and free on orders over $99, and prices are in CAD before tax. New and used items can be returned within 30 days from delivery. New products are covered by a 1-year limited warranty against manufacturing defects, and used devices by a 90-day limited warranty. For full details, see our shipping policy, returns and refunds and warranty pages.
Gadget Canada FAQ: ordering and payment
How do I place an order?
Add the products you want to your cart, then go to checkout and enter your shipping and payment details. You can check out as a guest or create an account to see your order history. You’ll receive an order confirmation by email once your order is placed.
What payment methods do you accept?
We accept card payments through our secure online checkout. The card types available are shown on the checkout page, and all charges are in Canadian dollars.
Can I change or cancel my order?
Email support@gadgetcanada.ca as soon as possible with your order number. Orders are processed in 1–2 business days, so contacting us quickly gives us the best chance to help before your order ships.
Shipping and taxes
Do you ship outside Canada?
No. We ship to addresses in Canada only.
How much does shipping cost?
Standard shipping is $14.99, and orders over $99 ship free. You’ll see the shipping charge at checkout before you pay.
How long will delivery take?
Orders are processed in 1–2 business days. Delivery then takes 3–7 business days depending on your province.
Are prices shown with tax included?
No. Prices are shown in CAD before tax. GST, HST, PST or QST is calculated at checkout based on your shipping province, so you’ll see the full total before you pay.
How do I track my order?
Use our Track Order page with your order number and the billing email address you used at checkout. If something doesn’t look right, email our support team.
Returns and warranty
What is your return policy?
You can return new items within 30 days from delivery if they’re unused and in their original packaging. Used items have the same 30-day window, as long as they come back in the same condition you received them. Email support@gadgetcanada.ca with your order number to start a return, and we’ll send you instructions.
What if my product is defective?
Defective items are handled under our warranty, provided by Gadget Canada: a 1-year limited warranty against manufacturing defects for new items, and a 90-day limited warranty for used devices. Email us with your order number, a description of the problem and photos or a short video.
Does the warranty cover accidental damage?
No. Our limited warranties, 1 year for new items and 90 days for used devices, cover defects rather than accidents. Damage from drops, liquid, misuse or unauthorized repairs isn’t covered.
Used devices
What do your used grades mean?
Like New means no visible signs of use. Excellent means very light signs of use that aren’t noticeable at arm’s length. Good means light, visible scratches or scuffs. Fair means noticeable wear, but the device is fully functional. Each listing also describes the specific marks on that unit. Our used grading guide explains each grade in detail.
How do you check used devices before selling them?
Every used device gets a full function test, a factory reset with all personal data and accounts removed, and a cleaning. Phones have their IMEI checked against Canada’s lost and stolen blacklist through the CWTA Device Check, and phones and tablets have at least 80% battery health, with the exact figure listed when it can be measured.
What comes with a used device?
The device and a compatible charging cable, unless the listing says otherwise. The original box and accessories aren’t guaranteed, so check each listing for exactly what’s included.
What warranty and returns apply to used devices?
Used devices come with a 90-day limited warranty from Gadget Canada and the same 30-day return window as new items. A used item must be returned in the same condition you received it. Browse our used devices to see current listings.
Compatibility and support
Will a phone work with my Canadian carrier?
It depends on the phone and your carrier. Compare the network bands on the phone’s specification sheet with those your carrier supports, and confirm with Bell, Rogers, TELUS, Freedom, Videotron or your provider before you buy. Our used phones are sold unlocked, but unlocked doesn’t guarantee network support. New phones must be unused to be returned, and used phones must come back in the condition you received them, so check first.
How do I know if a TV or appliance will fit?
Check the dimensions on the specification sheet against your space and every doorway, hallway and stairwell on the way in. Review the electrical requirements too, and ask our team if a detail isn’t listed.
How can I contact customer support?
Email support@gadgetcanada.ca, Monday to Friday, 9:00–17:00 ET. We reply within 1 business day. We don’t offer phone support yet.
Still have a question?
If you didn’t find your answer here, contact our team by email. Include your order number if you have one, and for product questions, the model you’re looking at. You can also check the status of an existing order on our order tracking page.