Frequently Asked Questions
This Gadget Canada FAQ answers the questions we hear most about ordering, payment, shipping, sales tax, returns, warranty coverage, open-box devices and product compatibility. The short version: we ship across Canada only, standard shipping is $14.99 and free on orders over $99, and prices are in CAD before tax. New and open-box items can be returned within 30 days from delivery. New products are covered by a 1-year limited warranty against manufacturing defects, and open-box devices by a 90-day limited warranty. For full details, see our shipping policy, returns and refunds and warranty pages.
Gadget Canada FAQ: ordering and payment
How do I place an order?
Add the products you want to your cart, then go to checkout and enter your shipping and payment details. You can check out as a guest or create an account to see your order history. You’ll receive an order confirmation by email once your order is placed.
What payment methods do you accept?
We accept card payments through our secure online checkout. The card types available are shown on the checkout page, and all charges are in Canadian dollars.
Can I change or cancel my order?
Email support@gadgetcanada.ca as soon as possible with your order number. Orders are processed in 1–2 business days, so contacting us quickly gives us the best chance to help before your order ships.
Shipping and taxes
Do you ship outside Canada?
No. We ship to addresses in Canada only.
How much does shipping cost?
Standard shipping is $14.99, and orders over $99 ship free. You’ll see the shipping charge at checkout before you pay.
How long will delivery take?
Orders are processed in 1–2 business days. Delivery then takes 3–7 business days depending on your province.
Are prices shown with tax included?
No. Prices are shown in CAD before tax. GST, HST, PST or QST is calculated at checkout based on your shipping province, so you’ll see the full total before you pay.
How do I track my order?
Use our Track Order page with your order number and the billing email address you used at checkout. If something doesn’t look right, email our support team.
Returns and warranty
What is your return policy?
You can return new items within 30 days from delivery if they’re unused and in their original packaging. Open-box items have the same 30-day window, as long as they come back in the same condition you received them. Email support@gadgetcanada.ca with your order number to start a return, and we’ll send you instructions.
What if my product is defective?
Defective items are handled under our warranty, provided by Gadget Canada: a 1-year limited warranty against manufacturing defects for new items, and a 90-day limited warranty for open-box devices. Email us with your order number, a description of the problem and photos or a short video.
Does the warranty cover accidental damage?
No. Our limited warranties, 1 year for new items and 90 days for open-box devices, cover defects rather than accidents. Damage from drops, liquid, misuse or unauthorized repairs isn’t covered.
Open box
What do your open-box grades mean?
Like New means no visible signs of use. Excellent means very light signs of use that aren’t noticeable at arm’s length. Good means light, visible scratches or scuffs. Fair means noticeable wear, but the device is fully functional. Each listing also describes the specific marks on that unit. Our open box grading guide explains each grade in detail.
How do you check open-box devices before selling them?
Every open-box device gets a full function test, a factory reset with all personal data and accounts removed, and a cleaning. For app-connected gadgets such as security cameras and bird feeder cameras, the reset means the device isn’t tied to the previous owner’s account, so you can set it up with your own. When we list phones or tablets, they also get the extra checks described in our grading guide.
What comes with an open-box device?
The device and a compatible charging cable, unless the listing says otherwise. Despite the name, the original box and accessories aren’t guaranteed, so check each listing for exactly what’s included.
What warranty and returns apply to open-box devices?
Open-box devices come with a 90-day limited warranty from Gadget Canada and the same 30-day return window as new items. An open-box item must be returned in the same condition you received it. Browse our Open Box section to see current listings.
Compatibility and support
Will a security camera or dash cam work for me?
It depends on where and how you’ll use it. For a Wi-Fi camera such as the Geeni HAWK3 ULTRA, check the signal strength where you’ll mount it, since many security cameras connect on 2.4 GHz only. A 4G camera such as the SOLIOM S600-4G needs cellular coverage at the site and a SIM card with a data plan, and solar models need direct sunlight on the panel to stay charged. Many cameras and dash cams record to a microSD card, which may not be included, so check the supported card type and capacity. For a dash cam, check how it mounts and is powered in your vehicle and, for a mirror model with a backup camera like the TOGUARD CE50X, where the rear camera cable will run. New items must be unused to be returned, and open-box items must come back in the condition you received them, so check the listing first or ask us.
How do I know if a gadget or appliance will fit my space?
Check the dimensions on the specification sheet against the space where it will go. For the GEONEO under-desk elliptical, measure the height under your desk and the legroom in front of your chair, since you pedal it while seated. For a robotic pool cleaner such as the Pondee WaveRobo X1, compare your pool’s size with the area it’s designed for, up to 850 sq ft. For a dehumidifier, leave room around it for airflow and for emptying the water tank. Review the electrical requirements too, and ask our team if a detail isn’t listed.
How can I contact customer support?
Email support@gadgetcanada.ca, Monday to Friday, 9:00–17:00 ET. We reply within 1 business day. We don’t offer phone support yet.
Still have a question?
If you didn’t find your answer here, contact our team by email. Include your order number if you have one, and for product questions, the model you’re looking at. You can also check the status of an existing order on our order tracking page.